Aluratek 12-inch Hi-Res Digital Photo Frame - ADMPF312F

Run, RUN away. 2 Aluratek frames died in less than a year

5/28/2009

I purchased 2 Aluratek ADMPF312F 12" frames in April 2008 One of the frames has had display flicker/corruption problems since a few weeks after I received it (and just past the VERY SHORT 120 day warranty). 12 months later the other frame display went corrupt, then black and will no longer do anything -it just stays black. These frames are on less than 2 hours a day in the evenings.

Buy another brand and save yourself the frustration. Unless of course you enjoy shopping for a new gadget every few months.

Disappointed - I returned it

11/24/2008

I had a few features that were "must haves" that I was looking for, and this frame supposedly had them. But once I got it, I found that the features weren't everything they said they were. First the positives:
-can use a variety of storage media
-nice visual clarity
-easy basic set up

Now the negatives:
-the remote is needed to do a lot of the set-up. You lose the remote, you lose most of the functionality.
-the timer function does not work with slideshow. The timer will turn off a slideshow, but it will not turn the frame on in slideshow mode. It turns the frame back on in set-up mode. You then need to use the remote to start the slideshow. Tech support says this is the way it is designed.
-setting up the timer is not intuitive (to say the least).

Nice frame and great customer service

6/22/2008

I purchased this digital frame for my husband for his birthday. When I received it, I was very impressed with the look of the frame as well as how easy it was to load the pictures/mp3s. I bought a 2GB card for approx. $15, which was no big deal and now have the ability to hold well over 500 pictures. After opening this gift, my husband and I sat together on our couch and watched the frame cycle through the pictures which were synched to our favorite songs... It was a great birthday present and brought tears to both of our eyes.

Unfortunately, about two weeks later, I was beginning to have issues with the frame... The screen would flicker and look like it had "bad reception". I called Aluratek's Customer Support, spoke with a live human being, and was advised to mail my frame back. The frame I received as a replacement had a few issues so I called their Customer Support again. This time, they emailed me a UPS return label and picked up the cost entirely. I received a brand new frame about two days later and it has been working great ever since.

The picture quality is incredible. The speakers sound much better than I expected. This truly is a great digital photo frame. I spent about a month researching all of the frames on the market and this one received good reviews on cnet.com and this site. I did notice some bad reviews; however, in my opinion, sometimes in this day and age, people go out of their way to tell you about their bad experiences when 99% of other customers have great experiences and don't take the time to write about it.

Overall, I am very impressed and would definitely buy another Aluratek product in the future.

Absolutely Love It!

5/9/2008

I purchased Aluratek's 7" frame awhile back model ADMPF007F. I was so impressed with its quality and ease of use that I decided to buy a larger frame this 12" for my parents. It doesn't come with memory but SD cards are so cheap these days (1GB for $5) who cares if there's 128mb or 256mb onboard. I'd rather keep different SD Cards for different occassions for my parents. The screen size is very large, pictures comes out very sharp, and you can control the brightness and color contrast with the remote. I did not have to use the manual. Once again Aluratek came thru with a very nice frame.

Quality and service problems

4/28/2008

I normally don't take the time to comment on products but the technical support of Aluratek is the worst I have ever seen. I purchased the model ADMPF110 and it was dead out of the box. I go round and round with their technical support via email and finally they give me an RMA to send it in for repair. I wanted to put this in the wall of a new house we are building so I needed it back pretty quickly. So I sent it to them over-night with all of the necessary paper work. 90 days later I get it back. By this time I had bought another brand unit to put in our new house. We were really busy getting the house completed so I didn't get around to looking at the Aluratek unit I got repaired under warranty unit about 3.5 months later. It was dead out of the box again! This time it made a faint clicking noise when turned off and on which was an improvement over last time, however, still nothing on the screen. Absolutely dead in all modes. Aluratek said that I had it over 90 days and that it was out of warranty and if I wanted to send it back in they would repair it for a fee. I explained that I never got to use it even once. The said it was out of warranty. I explained it was just barely out of warranty and they said it didn't matter, I should have checked it out when I first got it back. I told them that I am not their quality control department. Unless you want to get stuck with junk that doesn't work or unless you want to do the quality control for this company I suggest you don't buy any of their products.